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Frequently Asked Questions and Quick Answers
As soon as you place an order in our e-commerce platform, our team starts processing your order. Depending on the scheduling, your order might enter the production stage immediately, or be scheduled for production at a later time.
If you ralize that you must change or cancel your order, it is not a given that we will be able to do so. Since all orders require custom printing or work, once the work is started or done, we cannot cancel or change the order.
However, as soon as you realize of the need, you are welcome to give us a call at 1-877-421-0668 and send us email at firstname.lastname@example.org to check if canceling or changing your order is still an option. Keep in mind that our hours of operation are regular business hours, East Coast USA
Tracking Orders When you log into your account, you can visit your "My Account" page where you will see the orders that you have placed, and the resources that you have created.
Associated with your orders, shipping information will be available if you ordered shipping. You will also get updates on "job ready" status, and others. You will probably have emails with some of the updated information and shipping tracking codes in your inbox
In Hand Time: Different products and services have different production times and preparation times. The number of units ordered has an impact as well.
Our calculators offer an expected production time, measured in business days, that start to count on the following business day. (as an example, if you place an order on a Monday afternoon, the first business day to account for will be Tuesday)
Shipping and delivery times are additional to the production times. We rely on third party services that we hire on your behalf, such as couriers, FedEx, UPS, USPS and others. We do not have control over their operations and we rely on their performance. On our ordering page, you will get the most accurate information from the courier in terems of delivery options.
Be aware that GROUND delivery times are just estimated and not guaranteed. All other services such as next day, 2nd day, 3rd day, are guaranteed
At all times, keep in mind that there are two stages that must take place so that you get your order in-hand: Production + Shipping Time.
Check the options on a product-by-product base In order to expedite an order you will have to expedite
#1- Production Time and
#2 - Shipping Time
Different products at different quantities ordered have different options for expedited production. Check the options for the product that you would like to order. If your order is of critical timing, it always helps if you give us a call at 1-877-421-0668. We can then figure out with you what is the best way to meet your need.
Yes. When placing the order make sure to select the pickp-up option. Our service team will let you know ahead of time, when your order will be ready for pick-up. Always check with us before showing-up to avoid delays.
The pick-up address is
140 NE 32nd court
Oakland Park, FL 33334
Our Phone Number: 1-877-421-0668
Yes. Printing and signage are very personal and customizable. If you can't find exactly what you need, please give us a call at 1-877-421-0668. We might be able to customize our prodcuts, sizes or styles to your needs
Digital proofing is an image that is shared online with you Digital proofing accounts mainly for the content of your file, but not for the dimension nor the paper/substrate to be used in the final production. Digital proofs are not either meant to share actual final printed colors, since you will review the proof in a device with a screen that might or not be calibrated, which can create distorsion in the colors visualized.
Our platform allows visualization of the files that you upload, with certain limitations. You can approve your file when you upload it, or you can ask for a digital proof. In order to help you determine if the file that you submitted is the right file that you need printed, we can send you an image via email for you to check and provide approval.
A hard copy proof is a proof of the job that you order that has been printed: You will be able to check content, dimensions and substrates used A hard copy can be made available under certain circumnstances and with certain limitations
Digital Printing with no lamination or varnishes We can provide a proof. The proof has to be produced and shipped to you. As a client you will have to approve it before the work is run in production.
Offset Printing / Large Orders It is not possible to get a hard copy of a piece that will print using offset technology. What we can provide instead is a digitally printed proof that will look pretty similar to the offset version. Keep in mind that the colors achieved with these two different technologies are different, so you will use this digitally printed proof to check for contents, size and substrate. No varnishes can be applied for these proof.
When lamination and varnishes are involved Some of those processes cannot be applied on a single proof. For those types of finishings we have to rely on other samples of work and digital proofs that will indicate where the varnishes will be applied
Signs and Banners These large format pieces are printed individually, so a proof would be equally complex to prepare as the final job. Under certain circumstances it might make sense for you to order a pre-production unit.
Artwork preparation is the key to high-quality printing: A file that has been created at a high resolution with the proper format will contain "color information" beyond the capability of printers to print. If the file does hot include all of that richness of information, there is no chance of getting a high quality print, even if the image looks great on your screen.
What makes a file good and rich? The resolution of the image has to be good, the contrasts have to be set coorectly, and the white points and neutral grays should not be set correctly.
Different printers and printing methods generate different results. Laser-toner systems produce a different color range than offset printing
Photographic Reproduction: Large format printing for photo-quality usually achieves more detailed results, but subject to the substrates on which the printing is applied.
Signage: Large format for banners and outdoor signage get the quality and colors right for they type of application that they are meant for.
Gold / Platinum Status Our regular clients are entered into free upgraded programs that provide exclusive benefits. After you've done repeat business with us you can ask to be included in one of the programs. Once we include you, special beneefits will be associated with your account for you to take advantage of.
Prepayment Required Unless specific arrangements have been made, all orders must be prepaid in full to move them into the production line.
The methods of payment offered are credit cards and Paypal