The Coronavirus world makes customer relationships tougher. It is time to build strengthen the links

The Coronavirus World Makes Customer Relationships Tougher.

The image shows expressions of approval that you hope your clients think about you.
Will your clients love you? Would they recommend you?

Is there anything that you could do to improve your current situation?

Our world has been upended almost overnight. Some business owners and customer support teams might not even have a clear understanding of what their clients need right now.

If you are a business owner, you might find it difficult to assess the actions that will serve both your company and the business community at large.

Small businesses owners and their core employees are most likely fearful. Your organization has worked hard to bring the company to whichever level of success it has achieved. It could feel as if you were to lose it all.

How can you strengthen or maintain relationships with your clients when personal interaction has almost disappeared? How can you keep your organization relevant?

We have read an article published by the Harvard Business Review about the topic that we found pretty interesting and has inspired us to write about this topic. We will share some of the article’s recommendations for customer relationships success.

How can you support your client base and reassure your long term commitment to the relationship?

Strengthening the bond and collaboration is the key. If we could imagine a strong vendor-client relationship as links connected in a chain, the following cues will be helpful.

picture of a chain with links interconnected representing strong bond with clients | ColorCopiesUSA
Connect to your clients so that the links are strong

Build this First Link: Be vulnerable

Your company is no more than a representation of the individuals working in it. There are actually people paying attention to your client’s needs. Your clients want to know that your organization is compassionate and that you are having empathy towards them. When your loyal customers can feel a sense of humanity and understanding coming from your end, one of the links that holds the relationship becomes stronger.

Build this Second Link: Be open about what is changing and how

Covid makes it difficult both for your organization and for your clients to maintain a “normal” operation. Procedures might change. It might be difficult to tap into the resources that are usually available.

Be open about what you consider to be new opportunities, and about your restrictions that you are experiencing as well. Inform about changes in hours and customer service availability. Understand what your client’s restrictions are. What keeps them awake at night under current circumstances. What is affecting their bottom line and how sharing information could help both parties. An open dialog will build customer loyalty for a long time to come.

Be proactive, open and clear.

Your second link is becoming solid.

Build this Third Link: Your company is there for the long term

Reassure your clients that your company and your team will be there for them. Your company will likely continue to provide the goods or services that link you together.

As soon as your clients feel and believe that they can count on you, that your support is for real, they can free some of their own resources and focus their energy into other priorities.

That is the moment in which you have secured another link.

Build this Fourth Link: Be extra-creative by a large margin.

There is a saying that reminds us that some of the brightest and most innovative ideas came to live in times of upheaval and chaos,

Likewise your organization has the potential to outdo itself and its competition. Unleash the creativity of your team and make it a way-of-life for your organization in times to come. Not only your clients will be delighted, but the inner strength and resilience of your company will place it a few steps ahead.

When your clients see that talent in action, you are then securing another link in the relationship for a long time to come.

Sunny Days During the Stormy Season

Nobody can predict at this time what will happen in the near future and what the long time effect of this crisis is. It is still unknown to all of us. Even the scientific community is uncertain. Whatever the outcome is, with your links more solid than ever, new opportunities will uncover themselves and.become part of your upcoming road.

At our organization, we have been supported by some of our vendors. In turn, we have supported our clients, checked with them and became available. Because we have established personal relationships with so many of our clients they knew that they could count on us and we counted on them.

We have seen how some of our clients have shared their growth plans with us and started to execute those plans. One of our clients saw an opportunity to expand its property management and developed a new entire business. Another client in the restaurant business retooled its operation to adapt his restaurant to better serve the community.  Our company has been blessed by clients that have allowed us to be part of their needs during this time.

ColorCopiesUSA.com has been open for service while many of our competitors were not. Buyers would call and ask with concern “Are you still open?”. Our answer was always that we were there to support them.

Some vendors decided to protect themselves against risk, but others have helped us to develop a new line of canvas products that is close to release in a sustained level of cooperation that is remarkable.

Strengthen the links as much as you can and hopefully once this period is over, we’ll be stronger than before.

How to make a tri fold brochure or a pamphlet that works

Brochures VS Pamphlets

Can these two forms of documents be compared to two rivals in a match? Let’s find out!

So before we even get into the making of a brochure, let’s answer the following question:

“What is the difference between brochures and pamphlets?”

Pamphlets VS Brochures. Visuals of both
Pamphlets VS Brochures. Visuals of both

What is a Pamphlet?

There are different definitions and some will describe a pamphlet as a small booklet usually unbound, while others present it as a leaflet. Whichever the shape, they contain information about a single topic or subject.

If you are curious about the origin of the the word, it comes from “Pamphilet”, a Latin love poem popular in the 12th century. Only after the invention of the printing press, those loosely bound booklets that were printed, were called pamphlets, very popular in Europe, while the Reform was taking place. In time, some pamphlets became the way to express ideology in political movements.

Nowadays the use of pamphlets is for informational purposes. They could be a single page, of a number of sheets stapled together, or even printed on both sides and folded.

Pamphlets can be as long as a single page, to as many as 48 pages.

What do pamphlets say? Pamphlets introduce you or your company, your products, services and anything that you know that makes you stand out from your competitor.

Tone of the document: The style in them is persuasive, Informal, focused and consistent.

The importance of this document relies on the content, not on the artistic edge of the piece.

What is a Brochure?

Brochures are informative documents. There is usually care in the aesthetics of the document and they look beautiful, well crafted and very nice visual design. Brochures present information about a company or an artist, detail the products or services that hey make available.

What do brochures say? They give voice to your story. Brochures promote your services, your skills and are designed to generate business.

How do brochures build trust? When sharing accurate information that connects to the needs of your audience, almost like magically, trust builds between clients and businesses.

What do brochures look like? Sometimes the document is just a single letter-sheet, delicately printed and tri-folded which provides 6 viewing panels, or folded in half generating 4 panels. On other occasions, a when a double-parallel folding is applied to the document, 8 panels become available that allow for a more organized distribution of the content.

Size of brochures: The typical size is a letter size, but custom sizes, square shapes and tabloid layouts are common as well.

Which paper is suggested for brochures? When you are promoting your business, you want the brochure to represent you in a memorable way. That document that you handed to a prospect might be all that the prospect remembers about you. A memorable document is usually printed on thicker glossy stock, such as 100# gloss text. Using a cover stock is an awesome way to distinguish your document even more.

How to plan the design of a brochure: The first step is to make your notes and determine the scope of information to share. Our culture and habits have made us more visual than readers so plan on balancing the content accordingly. Laying the information onto the document by means of software such as Word, or InDesign, or Illustrator will allow you to present your ideas in the ideal

These two print marketing materials seem very similar after you lay out their definitions. The

most important difference is the subject matter. Pamphlets are used for non-commercial promotion, while brochures are used to advertise products and services. Brochures also typically have more pages and images. Pamphlets can have multiple pages, but are generally contain fewer pages and more words than images to inform the reader. However, these two are used interchangeably or together depending on your marketing needs.

You got them: How do you distribute pamphlets or brochures?

There are several methods to distribute brochures or pamphlets and individuals or companies use.

The traditional way is to hand them to interested individuals. Distribution in streets, stores, events, business meetings and trade shows are just some of the places where a person-to-person interaction drives connection and interest into what you have to offer.

Corporate brochures can be mailed. Pamphlets could be as well, but they are usually not.

 

Where can I have pamphlets and brochures printed?

ColorCopiesUSA.com offers printing and design services of unmatched quality and at much lower prices than most of the other printing companies. Because ours is a family-owned company, we care sincerely about you, your project and your success.

Connect with us! You are welcome to call us at 1-877-421-0668 or place an order in our this link to go to our product-specific page, where you will receive instant pricing, visual proofs of your files if you upload them and certainty in the production schedule.